Replacement & Cancellation Policy

At House Of RIYA, we strive to give you a completely hassle-free shopping experience each and every time! We assure you that all products sold on this website are brand new and 100% genuine. In case a product received by you is 'Damaged' or 'Defective', our Replacement & Cancellations policies have got you covered.

In order to replace any item, you must obtain a request number from our customer service department at care@riyalifestyle.com

All claims for shortages or damages must be reported to customer service within 24 hours of delivery. We follow a no returns, no refunds policy, once your order is confirmed.

We do not offer refunds or exchanges on any of our items unless they were received as ‘Damaged’ or ‘Defective’.

In such circumstances, we require the following information to process your return:

Order number

Full name

Address

Phone number

E-mail address

Packing slip

Original Order Confirmation Receipt

Your reason for return (along with photo/video showing damage/defect)

Please note that if the above information is not included, we cannot process your replacement.

If an item is undelivered, unclaimed, or returned due to customer issues, payments will not be refunded.

All replacements must be shipped back using a trackable courier.
**Please allow up to 14 business days to process your return or exchange. 

Cancellation:

You can cancel your order if the product has not been shipped. Your entire order amount will be refunded.
A delivered order can be only replaced in case of Defects/Damage.

In order to cancel your order you can email us at care@riyalifestyle.com

Replacement:

The replacement will be initiated within 24 hours of the product being received.